FAQs

As our jumping castles and combo designs vary in size, please check the minimum required area next to the attraction you are interested in. If you are not sure just ask us.

The jumping castle inflatables are approximately 1.7m to 6.5 metres high depending on the style of the inflatable. If height is a problem please contact us.

Grass, dirt, concrete, paving, asphalt etc – please advise at time of booking.

Yes as long as the slope is not too severe.

No the inflatable can suffer abrasion damage if it is in direct contact with branches or walls. When we deliver the inflatable we will place it so as to avoid contact with these damaging surfaces.

The inflatable is not a sealed unit. It is therefore continually filled with air which comes from an electric blower. The blower is connected to your power supply by a sealed, heavy duty extension cord supplied by us. The extension cord also has a safety switch connected to it. Electricity usage will amount to around 2 cents an hour.

Approx 1 metre (3 feet) for most inflatables, please ensure that water heaters or Air conditioning units are not blocking the access. If there are STEPS you must inform us prior to the day as additional charges may apply if we need extra staff to deliver. If we are not informed, we reserve the right to refuse delivery in order to comply with our OH&S policy. Please enquire if you are not sure.

Around 15 – 25 minutes, depending on the site.

No. For example – if your booking starts at 1pm, we will have the inflatable ready before that time. On very rare occasions we may have it ready 5 minutes after your booking time. We do ask that you provide clear access to the driveway of your home as the inflatables are sometimes difficult to manoeuvre.

Junior jumping castles – between 6 and 8 children at the same time. The combo castles, 8– 10 children and medium to large size castles can take up to 12 children at any one time under the ages of 13yrs.

If we don’t hear from you we will always deliver rain, hail or shine.

Only if the booking is invoiced at $300 or more.

We do not charge a cancellation fee as long as you abide by the following:
All cancellations can be done by contacting our office within office hours and obtaining a cancellation number.

Cancellations on the day of your booking can be made again by contacting our office PRIOR to 8 am without a cancellation charge and obtaining a cancellation number. If we turn up and you do not have the cancellation number, there will be a minimum delivery fee charged of $100.

For After Hours Cancellations, please leave a message giving your Name, Suburb and Phone No. so that we can get back to you

Payment can either be made prior to the day by sending us a cheque 7 days prior, direct deposit into our bank account or by credit card except (Amex & Diners) during business hours. We also accept CASH payment to our driver on delivery. Personal cheques are NOT accepted on the day.

Our drivers can Not accept credit card payments on the DAY

Usually a 4 hour or daily (7 hour) hire. Bookings within summer in a backyard can go till dusk. During the winter months, obviously the days get shorter and it gets darker much earlier bookings should be completed 1 hour after sunset at the latest.

We wouldn’t be in business without it ! We have $20,000,000 Public Liability and should you wish a copy of our Certificate of Currency, please ask your Entertainment Coordinator on booking.

If the damage is considered by us to be malicious then you will be liable to pay for all repairs and transport costs associated with having the inflatable repaired. If adults use a jumping castle that is not an adult castle, and it is damaged, then the above will also apply as these inflatables are specifically available for children only.